Frequently Asked Questions OFFICIAL TIME: Wednesday, April 16, 2014 12:11 AM

 

FAQs

 

GENERAL QUESTIONS

 

1.     What is BidShift?

 

BidShift is an Internet-based scheduling program that centralizes the posting and awarding of open shifts health system wide. Open shifts are posted with clearly defined skill requirements, and staff meeting the requirements will be able to view and request shifts they are interested in working.

Once a shift has been requested the unit managers make the final determination of who is scheduled for the shift based on internal guidelines.

 

2.     Why are we enhancing our scheduling process?

 

BidShift, a web-based program that allows you to go online to view and request to work open shifts in any department for which you are qualified. BidShift provides convenience to both staff and managers because it is accessible any time and day from any Internet connection.

 

3.     Who can use BidShift?

 

Full-time, part-time and per diem employees with the job titles listed below will use BidShift to request to work shifts in addition to their base/committed schedule. �Per diem staff will use BidShift to request all shifts.

 

 

RN

LPN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4.     How do I access BidShift?

 

Since BidShift is an Internet-based program you can access it from any computer with an Internet connection. Computer access within the hospital is available through the hospital�s Intranet. �From outside the hospital, simply type in the address: hmhp.bidshift.com from any Internet browser.

 

5.     Who can I contact if I have questions or problems with BidShift?


If your password does not work, reset it by clicking on the �Forgot Password� link at the bottom of the BidShift Welcome Page. If you cannot remember your password, security question or have other access issues, contact your unit manager. �If you have any questions on BidShift guidelines, click on the "Guidelines� located at the bottom of the BidShift Welcome Page.

 

CREATING A PROFILE

 

6.     How do I sign up to use BidShift?

 

To use BidShift, begin by creating a profile and entering your personal information and competencies.� After submitting your profile, your unit manager will review it. Once approved, your profile will be activated and you will be able to log in and begin requesting shifts using BidShift. If you provide an e-mail address you will be sent a message when your profile has been activated. �

 

7.     Do I need an e-mail address to use BidShift?

 

An e-mail address is not required. However, it may be more convenient to receive e-mail notifications when shifts are awarded to you.� Courtesy e-mail notifications will be sent to the e-mail address you supply when you create your profile. Even if you do supply an e-mail address, you are still responsible for logging back onto BidShift to validate the shifts you have been awarded.

 

You may use any e-mail account with BidShift. If you currently do not have a work or personal e-mail account you can create one, at no charge, with e-mail providers such as Google, Yahoo or Hotmail.

 

8.     How will my profile/demographic information be used on BidShift?

 

Your information is used to determine which departments and types of shifts you can view and request.� Your e-mail information is used to contact you about a shift that you requested.

 

Only unit managers and other authorized personnel can view the information you provide.� At no time is it made public or available to unauthorized personnel.�

 

9.     Can I make changes to my profile?

 

You are able to change your demographic information by logging onto BidShift and clicking on <<My Profile>>.� For changes to any other information, including home unit, level of care, and skills, contact your home unit manager to discuss any changes.

 

 

REQUESTING SHIFTS

 

10.  How do I request a shift using BidShift?

 

Once you log into BidShift, click <<All Shifts>>. You can request any shift for which you meet the criteria by clicking on the shift.� You will then be taken to that shift�s detail page. Click <<Request this Shift>> and <<Done>>. If you see a button that reads, <<Request Identical Shifts>>, click on this button to request the shift(s). �If you would like to submit a request for a part of a posted shift, click <<Request Part of this Shift>>.

 

Note that requesting a shift does not mean that you will be awarded the shift.� All requests for a shift will be reviewed and the unit manager will award the shift.�� If you are awarded the shift, you will be notified on the BidShift Main Page and via e-mail. It is your responsibility to check your awarded shifts. Remember, all awarded shifts are considered scheduled shifts and are subject to attendance, cancellation and any other applicable policies. (including extra shift bonus policies)

 

11.  How soon can I begin requesting shifts?

 

You may begin requesting shifts once your unit manager has approved and activated your profile.� If you provide an e-mail address with your profile you will receive an e-mail confirmation when your profile has been activated.

 

After your profile has been activated, BidShift will allow you to see a menu from which you can start requesting shifts.

 

12.  Can I request shifts through BidShift if I am not a current Hospital employee?

 

You must be an employee eligible to work at Hospital to use BidShift. If you are not an employee and would like to explore career opportunities at Hospital, click on the employment link at the bottom of the Welcome Page.

 

13.  Can I request shifts in units or departments other than my home unit or department?

 

Yes, as long as your skill set matches the requirements for the shift in which you would like to work, and you have already been scheduled for your minimum scheduling commitment in your home unit or department.� Shifts requested through BidShift may not conflict with your regularly scheduled shifts.

 

Some departments require specific training. It is your responsibility to contact the unit or department manager to schedule a time to complete special training as needed.

 

14.  Can I retract my request to work a particular shift?

 

Yes.� As long as the shift has not yet been awarded, you can retract your request.

 

15.  What if I am awarded a shift, but I can no longer work those hours?

 

Once you are awarded a shift, you are considered scheduled for that shift.� It is important that you are available for the shifts you request, and that they do not conflict with your regular schedule.� Remember, all awarded shifts are considered scheduled shifts and are subject to attendance, cancellation, and any other applicable policies.� If you have been awarded a shift then cannot work that shift, it is your responsibility to arrange coverage and notify the unit manager.

 

16.  Can I request shifts even though I haven�t yet worked my regularly scheduled hours?

Yes, as long as you have been scheduled for your minimum required hours in your home unit or department, and the shifts you request don�t conflict with your regularly scheduled shifts.� You are expected to work all of your scheduled hours.

17.  What happens if I request two shifts with overlapping times and I am awarded one of them?

 

If you request two shifts that overlap and you are awarded one of those shifts, BidShift will automatically retract your request from the other shift.� You are responsible for preventing conflict with your regularly scheduled home department hours and shifts that you request through BidShift.�

18.  How quickly will I know if I was awarded a shift?

 

Shifts will be awarded on an ongoing basis but no later than 48 hours before the shift begins. Shifts you are not awarded will be visible to you on the �My Shifts� tab.� Once a shift has been awarded, it will be removed from your list of available shifts.� It is your responsibility to check BidShift to see if you have been awarded shifts you have requested, and to report to work for those shifts.� You can monitor the shifts awarded to you by logging onto the BidShift Main Page and clicking on the �My Awarded Shifts� tab.

 

19.  What should I do if I am awarded a shift?

If you are awarded a shift, you are expected to report for work as scheduled.� If you have any questions about the shift or department, contact the unit manager.�